At Lian Lian Digitech, we are dedicated to delivering high-quality digital solutions customized to meet the specific needs of our clients. Due to the nature of our services, which are delivered digitally and tailored individually, we enforce a strict no-refund and no-return policy.

1. Non-Refundable Nature of Our Services

• Digital Deliverables: All services including website development, software applications, integrations, and digital content are non-tangible and thus non-returnable once delivered or initiated.

• Customization: Our solutions are highly customized and developed specifically for each client, which further makes returns or refunds infeasible.

• No Physical Goods: As we do not provide any physical products, the concept of “return” does not apply to our service model.

2. Subscription Services and Renewals

• Recurring Subscriptions: Any subscription-based services (e.g., SaaS, maintenance plans) renew automatically unless canceled before the billing cycle ends.

• Cancellation Responsibility: Clients are responsible for managing and canceling subscriptions prior to renewal to avoid future charges.

• No Pro-Rated Refunds: Mid-cycle cancellations do not qualify for partial or pro-rated refunds.

3. Trial and Evaluation Options

Where applicable, we may offer:

• Free Trials or Demos: To allow clients to explore certain features before purchasing.

• Consultation Sessions: To assess suitability before initiating full-service contracts.

4. Exceptions — Eligible Refund Conditions

Refunds may only be issued under the following exceptional cases, subject to review:

• Duplicate or accidental transactions

• Technical errors during payment processing

• Unauthorized or fraudulent charges (subject to investigation)

⚠️ All refund requests must be submitted in writing within 7 business days of the transaction date and include proof of the issue.

5. Technical Support and Billing Disputes

We are committed to providing a satisfactory experience. If you encounter an issue:

• Contact Support: Our team is available to resolve technical problems or questions related to service delivery.

• Billing Review: In case of suspected billing discrepancies, reach out to our finance team for a prompt investigation.

6. Contact Us

If you have any questions or believe you are eligible for a refund under the above exceptions, please contact us:

Lian Lian Digitech
📧 Email: admin@lianliandigitech.pk
📞 Phone: +92 321 2722596
🏢 Address: Office No. 203, 2nd Floor, Ittehad Plaza, Plot No A4, Shaz Banglows, Sector 16A, Scheme 33, Gulzar-e-Hijri, Karachi

By engaging with our services, you acknowledge that you have read and accepted this Refund and Returns Policy.